Standing Orders @ Heroes HQ

Many Customers choose to open a Standing Order Customer file(SOC) at HHQ.
The benefits of a SOC file is that we pre order in your wish list and on arrival they are placed in the relevant SOC Flie in Store - there they stay - direct from supplier, via HHQ to you - ready for pick up.
There is no cost to holding a SOC file at Heroes HQ, however there is a commitment to pick up the order within the agreed times when setting up the SOC.  Another great thing about SOC files is the cost of comics...they are cheaper than shelf prices.

An option for SOC people living and working outside our regional town of Ballarat is for the file to be invoiced, paid and posted. SOC's can order comics via the online store naturally.  Email us with your query and details and we will set up your Standing Order Customer File with your details and start pre ordering in for you. 

Heroes HQ will invoice you at an agreed shipment interval and you have an option to pay via Credit Card, PayPal or Direct Debit.
Once funds are cleared your comics are posted either via Australia Post or via a trusted Courier. 

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SOC and Online Purchases

Standing Order Customers  (SOC) can purchase from the HHQ online Store and have their purchase placed in their files ready for pick up with their next visit.  Its our PICK UP IN STORE option at checkout.

Naturally if a SOC has a mail out option for their Order, the online purchase would be posted with their next mailout, remember to let us know at checkout. 

Download,Fill in, and return the Standing Order Customer form via the link below to web@heroeshq.com.au

We will contact you once the order has been created with your Standing Order Customer Number. 

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Comic Quality

Heroes HQ imports new comics from the US every fortnight. SOC orders from these shipments are not floor stock, so SOC customers are purchasing brand new editions in near mint condition.
Online:
We indicate in the description of the item if there is shelf ware, any damaged (and where), preloved, back issue, not first print, etc. If nothing noted then please note that the comic is first print, and uploaded from direct shipment box to the online store.

Special Orders

Not a Standing Order Customer?
​Heroes HQ has can special order in books for you if they are in print with our supplier.

Any customer can order in a Graphic Novel, Figurine or Comic that is in print, download, fill in and request or 
just ask at the counter in Store: 1/22 Selkirk Drive, Ballarat Nth, 3355.
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A 50% deposit must be made at time of ordering.
Naturally some ole fashioned waiting is required as we endeavour to get your order in as quick as possible. If your item becomes unavailable, we will contact you and your deposit will be refunded in full.
 
Changed your mind after ordering?
If we have ordered your item,  its on its way, or it has arrived in Store and you change your mind on the purchase,  we will need to deduct a a 10% administration fee from your deposit before refunding. r. We ask that you consider the patience of a walk in the door Store.

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Hereros HQ commitment

The Team at Heroes HQ commit, and have a passion, to keep all orders filled.. Standing Order Customers commit to pay for their wishlist, pick up regularly and enjoy the experience of reading and collecting comics

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Some of the Heroes HQ Crew in action on Shipment  Days

Sam, Ruby and Sophia filing new comics

Tim sorting shipment

Ruby pricing shipment